14 days cooling off period / right to withdrawel
By Dutch law you are granted 14 days to evaluate if your purchase is satisfactory.  You can take a close look at the product just like you would do in a normal shop and see if it lives up to your expectations. Within this "cooling off" period you can cancel your order (using your "right to withdrawel"). If you have doubts whether you can still return your product then please contact us on +31 (0) 464581379 or info@mesenzo.com
If you are not satisfied with the product you can return it to us in the original packing (when possible) and unused condition. Always contact us prior to returning the item(s). We will refund your payment (100% for the item(s) -if in new condition- and initial shipping costs) immediately after receiving back your product. You have to pay yourself for the return shipment. You are responsible for the return shipment so we advise you to use a registered (with tracking) methode of shipping and securely pack the product(s).
If you want to use your right to withdrawal you must contact us within the 14 days cooling off period which starts the day after receiving the product(s). You can contact us by the above mentioned email address or telephone number.
You then should return the product(s) within 14 days from the date that you let us now you want to use your right to withdrawel.
Important: items that were altered or specially made for the customer are excluded from normal withdrawal. Please contact us to deliberate a solution.
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